Frequently asked questions

No. IonCharge is an independent business. Tesla and the model names are trademarks of Tesla, Inc.

Model 3, Model Y, Model S, Model X and Cybertruck. Each listing shows the models it works with. Pick your car at the top of any page and the shop filters itself.

No. We do not modify driving, braking or safety systems, and we do not unlock features that Tesla sells as paid upgrades.

Every file comes with a step-by-step guide. Most go onto a USB drive in a specific folder, such as LightShow, Boombox or TeslaCam, and the car finds them when you plug the drive in.

After payment, your files appear under My account → Downloads and in your order confirmation email.

We send a checklist with your booking confirmation. You need a stable internet connection and access to your car for the length of the session.

The available methods are shown at checkout. Card details are entered on our payment provider's secure form and are never stored on this site.

Prices are in euros. Any VAT that applies to your order is shown at checkout before you pay.

Yes, in the cases set out in our Refund policy. If something is not working, email info@ioncharge.store with your order number first so we can help.

Files that play from USB, such as light shows, lock sounds and dashcam setups, use features the car already supports. Configuration and retrofit work can affect warranty coverage for related parts. Each listing says which kind it is, and we explain it before a session starts.